Plaza Medical CentrePlaza Medical Centre, Keilor Downs

Bulk Billing - No co-payment required.

Monday - Friday   8.30 AM - 6 PM

Saturday               9 AM - 3 PM

Sunday                 9 AM - 3 PM

 

*New Doctor*

*Minimal Wait, Please Enquire*

*New Patients Welcome*

 

Shop 21,

Keilor Downs Shopping Centre,

Taylors Road,

Keilor Downs, VIC 3038

Phone: (03) 9364 6955

 

We have doctors who speak several languages

Dr. Abha Asthana

Dr. Elaine Tan

Dr. Muhammed Mahrouf

Dr. Raja Paul

Dr. Mariam Manib

Dr. William Wong

Dr. Dan Uthman

 

Available Allied Health Services

Physiotherapist

Podiatrist

Psychologist

Dietician

- Opening hours -    

Mon- Fri  8.30am - 6pm   

Sat          9am - 3pm

Sun         9am - 3pm

 

- Afterhours Visiting Doctor - 

The clinic after hours service is only available when the clinic is closed. Please call the National Home Doctor at 13SICK/137425 for after hours service. 

 

- Billing -

Bulk billed for all current medicare card holders

Non medicare patients are required to pay cash on the day 

Additional fees will apply if a procedure or dressing is required, as it is no longer covered under Medicare.

 

- Pre-Employment Medicals -

Appointments available with Dr William Wong. As it is not covered by Medicare, an out of pocket fee is required prior to appointments. Please call clinic to enquire and book appointments. 

 

- Communication Policy -

All patients are welcomed to call the doctor, staff will take your details and try their best to help you and will only interrupt a consultation if the concern is urgent. We do not use any form of electronic communications at the moment. To contact the clinic please call, fax or send us regular mail.

 

 - Results - 

All patients are encouraged to make an appointment to discuss their results with a doctor of their choice.

No results are discussed over the phone.

 

- Management of Patient health Information - 

All patients medical records are confidential.

Please enquire with the doctor if you need to access your file.

It is the policy of the clinic to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. Written consent of the patient is required for any information to be released from this clinic.

 

-Patient Rights/Feedback-

If you have a concern, we would like to hear about it. Please feel free to talk to our doctors, receptionists or manager. You may prefer to write to us or use our suggestion box. We will take your complains seriously. Patients have the right and are encouraged to participate in decisions about their healthcare. 

 

Please contact:- 

Health Complaints Commissioner

26/570 Bourke St, Melbourne VIC 3000

Tel: 1300 582 113

 

All clinic's have a practice information sheet available at reception